Terms of Service

Last updated: January 2024

1. Agreement to Terms

By accessing or using the Lyrox AI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Lyrox AI provides an AI-powered customer communication platform that enables businesses to automate customer interactions through WhatsApp Business API and other messaging channels. The Service includes:

• Automated message processing and responses
• Integration with WhatsApp Business API
• AI-powered conversation management
• Analytics and reporting tools
• Voice synthesis and transcription services

3. Account Registration

To use our Service, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use Policy

You agree NOT to use the Service to:

• Send spam, phishing, or unsolicited messages
• Violate WhatsApp Business API terms of service
• Transmit illegal, harmful, or offensive content
• Impersonate any person or entity
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service
• Attempt to gain unauthorized access to any systems

5. WhatsApp Business API Compliance

Users must comply with all WhatsApp Business API policies, including:

• Obtaining proper opt-in consent from message recipients
• Respecting the 24-hour messaging window
• Using approved message templates for business-initiated conversations
• Maintaining quality ratings and response times

6. Billing and Payment

6.1 Pricing Structure: Our service operates on a usage-based model:

• Base subscription fee as per selected plan
• API usage costs (WhatsApp, OpenAI, ElevenLabs) plus 30% platform fee
• Additional charges for exceeding plan limits

6.2 Payment Terms:

• Subscription fees are billed monthly in advance
• Usage fees are calculated and billed monthly in arrears
• All fees are non-refundable unless otherwise required by law
• Failure to pay may result in service suspension

7. Intellectual Property

7.1 Our Property: The Service, including all software, designs, and content, is owned by Lyrox AI, LLC and protected by intellectual property laws.

7.2 Your Content: You retain ownership of content you submit through the Service. By using the Service, you grant us a license to process and analyze your content solely for providing the Service.

7.3 AI-Generated Content: Content generated by our AI systems is provided as-is. You are responsible for reviewing and approving all AI-generated content before use.

8. Data Processing and Privacy

8.1 We process data in accordance with our Privacy Policy.

8.2 Data Security: We implement industry-standard security measures but cannot guarantee absolute security.

8.3 Third-Party Services: We use third-party services (OpenAI, Meta, ElevenLabs) that have their own terms and privacy policies.

9. Service Level Agreement

9.1 Uptime Target: We strive for 99.9% uptime but do not guarantee uninterrupted service.

9.2 Support: Support levels vary by plan:

• Starter: Email support (48-hour response)
• Professional: Priority support (24-hour response)
• Enterprise: Dedicated support with SLA

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYROX AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO LYROX AI IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Lyrox AI, LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

12.1 Either party may terminate the agreement at any time with 30 days notice.

12.2 We may suspend or terminate your account immediately for:

• Violation of these Terms
• Non-payment of fees
• Violation of WhatsApp Business API policies
• Illegal or harmful activities

12.3 Upon termination, your right to use the Service ceases immediately.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

15. Miscellaneous

15.1 Entire Agreement: These Terms constitute the entire agreement between you and Lyrox AI.

15.2 Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.

15.3 Waiver: Failure to enforce any right or provision shall not be deemed a waiver.

16. Contact Information

For questions about these Terms, please contact us at:

Lyrox AI, LLC
Delaware, United States
Email: legal@lyrox.ai
Support: support@lyrox.ai